Versand

At Royal Card House, we are committed to processing and delivering your order as quickly as possible.

1. Order Processing & Handling

All orders are processed within 0–1 business day after payment has been successfully received.

Orders placed on weekends or holidays may be processed on the next business day.

Once your order has been processed and shipped, you will receive tracking information when available.

2. Shipping Time

Our estimated shipping time is:

3–7 business days

Shipping times are estimates and may vary depending on your location, shipping carrier, weather, holidays, or other circumstances outside our control.

Please note that shipping time begins after your order has been processed.

Estimated Total Delivery Time

Handling: 0–1 business day
Shipping: 3–7 business days
Estimated total: approximately 3–8 business days

3. Shipping Destinations

We currently ship orders within the United States.

Available shipping options and costs will be displayed during checkout.

4. Shipping Costs

Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your purchase.

From time to time, Royal Card House may offer free shipping promotions or discounted shipping.

5. Order Tracking

Once your order has shipped, tracking information will be provided when available.

Please allow some time for the carrier's tracking system to update after your package has been shipped.

6. Shipping Delays

Although we aim to meet our estimated delivery times, delays may occasionally occur due to:

  • Severe weather
  • Holidays
  • High shipping volumes
  • Carrier delays
  • Transportation issues
  • Incorrect or incomplete shipping information
  • Other circumstances beyond our reasonable control

If your order is delayed, please check your tracking information first. If you need assistance, contact us and we will do our best to help.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us immediately.

We will make reasonable efforts to update the address before your order is shipped. However, we cannot guarantee that changes will be possible once the order has entered processing or has been shipped.

8. Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please:

  1. Check around your delivery location.
  2. Check with household members or neighbors.
  3. Contact the shipping carrier.
  4. Contact Royal Card House if you need further assistance.

Royal Card House cannot guarantee replacement or reimbursement for packages confirmed by the carrier as delivered.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

We may request photos of the package and product to help us investigate the issue.

If the product was damaged during shipping, we will work with you to find an appropriate resolution in accordance with our Return & Refund Policy.

10. Undeliverable or Returned Packages

If an order is returned to us because of an incorrect address, failed delivery attempts, refusal of delivery, or another issue caused by the customer, additional shipping charges may apply if the package needs to be shipped again.

Refunds for returned or undeliverable packages will be handled in accordance with our Return & Refund Policy and applicable law.

11. Contact Us

If you have questions regarding your order or our Shipping Policy, please contact us:

Royal Card House
850 Northlake Dr
Coppell, TX 75019
United States

Phone: +1 817-799-7522

Website: royalcardhouse.shop