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At Royal Card House, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are happy to assist with an eligible return or refund.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be in the original packaging, where applicable.
  • Include all original accessories, tags, and materials.
  • Not show signs of damage, wear, alteration, or misuse.
  • Be accompanied by your order number or proof of purchase.

Items that do not meet these conditions may not be eligible for a refund.

2. How to Request a Return

To request a return, please contact us before sending any product back.

Royal Card House
850 Northlake Dr
Coppell, TX 75019
United States

Phone: +1 817-799-7522

When contacting us, please provide:

  • Your full name
  • Order number
  • Product(s) you would like to return
  • Reason for the return
  • Photos of the product, if the item is damaged or defective

We will review your request and provide return instructions if your return is approved.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

We may request photographs or other information to help us evaluate the issue.

If the issue is confirmed to be our responsibility, we will provide an appropriate solution, which may include:

  • A replacement
  • A full refund
  • Another suitable resolution

4. Return Shipping

For returns due to a change of mind, ordering the wrong item, or other reasons not caused by Royal Card House, the customer is responsible for the return shipping costs.

If the return is due to an incorrect, damaged, or defective item caused by Royal Card House, we will work with you regarding the return shipping costs.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or otherwise required by applicable law.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow reasonable processing time for your bank or payment provider to post the refund to your account.

Refund processing times may vary depending on your payment provider.

6. Partial or No Refunds

A refund may be reduced or denied if:

  • The item is returned outside the 30-day return period.
  • The item has been used or damaged after delivery.
  • The item is missing original components, accessories, or packaging where applicable.
  • The product shows signs of misuse, alteration, or excessive wear.
  • The item is otherwise not in an eligible return condition.

7. Exchanges

If you would like to exchange an item, please contact us before returning it.

Depending on product availability, we may be able to offer an exchange. If the requested replacement is unavailable, we may instead process an eligible refund.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to cancel an order before it has been processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it, and the standard return procedure may apply.

9. Final Sale Items

Products clearly identified as Final Sale at the time of purchase are not eligible for return or refund, except where required by applicable law.

10. Refund Delays

If you have been notified that your refund has been processed but have not received it within a reasonable period, please contact us.

Phone: +1 817-799-7522

Please have your order number available so that we can assist you as quickly as possible.

11. Changes to This Policy

Royal Card House reserves the right to update or modify this Return & Refund Policy when necessary.

Any changes will be posted on this page with the updated date.

12. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Royal Card House
850 Northlake Dr
Coppell, TX 75019
United States

Phone: +1 817-799-7522

Website: royalcardhouse.shop