FAQ

1. What is Royal Card House?

Royal Card House is an online store dedicated to card collectors and enthusiasts. We offer a selection of card products with a focus on quality, convenience, and a smooth shopping experience.

2. Where do you ship?

We currently ship orders within the United States.

3. How long does it take to process my order?

Orders are generally processed within 0–1 business day after payment is successfully received.

4. How long does shipping take?

Our estimated shipping time is 3–7 business days after your order has been processed.

Estimated total delivery time: 3–8 business days.

Please note that delivery times are estimates and may vary depending on the carrier, destination, holidays, weather, and other circumstances.

5. Will I receive tracking information?

Yes. Once your order has shipped, tracking information will be provided when available.

Please allow some time for the tracking information to become active after shipment.

6. What payment methods do you accept?

We accept the payment methods available at checkout, which may include:

Visa
Mastercard
American Express
Discover
Other payment methods displayed during checkout

Available payment options may vary.

7. Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible.

We will make reasonable efforts to cancel your order before it has been processed or shipped. Once an order has shipped, cancellation may no longer be possible.

8. What is your return policy?

We generally accept eligible returns requested within 30 days of delivery.

Returned products must meet the conditions described in our Return & Refund Policy.

Please contact us before sending anything back.

9. How do I request a refund?

Once an eligible returned item has been received and inspected, an approved refund will generally be issued to the original payment method.

10. What if my order arrives damaged?

If your order arrives damaged, please contact us as soon as possible.

We may ask you to provide photos of the package and product so we can investigate the issue and determine the appropriate resolution.

11. What if I receive the wrong item?

Please contact us as soon as possible if you receive an item different from what you ordered.

Provide your order number and, if possible, photos of the item received. We will review the issue and work with you on an appropriate solution.

12. What if my package says "Delivered" but I can't find it?

First, check your delivery location, mailbox, surrounding areas, and with household members or neighbors.

You should also contact the shipping carrier using your tracking information.

If you still need assistance, contact Royal Card House and we will do our best to help.

13. Can I change my shipping address after placing an order?

We will try to update it before the order is shipped, but we cannot guarantee that changes will be possible once processing has started.

14. Are my payments secure?

Payments are processed through secure third-party payment providers. Royal Card House does not generally store complete payment card information on its own systems.

15. Do you offer international shipping?

At this time, we primarily ship within the United States.

If international shipping becomes available, additional information will be provided at checkout.

16. How can I contact Royal Card House?

You can contact us using the information below:

Royal Card House
850 Northlake Dr
Coppell, TX 75019
United States

Phone: +1 817-799-7522

Website: royalcardhouse.shop

We aim to respond to customer inquiries as quickly as possible.

17. Where can I find your store policies?

You can review our individual policies for more information:

Return & Refund Policy
Shipping Policy
Privacy Policy
Terms of Service
Payment Policy
Legal Notice

Thank you for choosing Royal Card House!

FAQ